NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS THIS WEBSITE.
We aim to be at your property at the pre-scheduled time when booked, although some leeway should be allowed due to traffic or an over-run on the job beforehand. In the event that the driver is over-running by more than 30 minutes, where possible the driver will contact you to advise of an estimated time of arrival.
We cannot be held responsible for severe weather conditions, mechanical breakdown or driver sickness, in such circumstances the job will need to be re-scheduled.
On arrival at your property, if there is no answer at the door, our drivers will try to contact you by the contact telephone number you have provided us with. If there is still no answer our drivers will wait a maximum of 20 minutes outside your property for somebody to arrive. If nobody has appeared at the entrance to the property then our drivers will move on to their next job leaving a reminder note through your door where possible.
If your oven to be cleaned is a AGA or stove that is normally always on please make sure you switch it off or set the heat to minimum from the previous day in order for us to clean it without any risk of injury.
In the unlikely event that there is an issue with the cleaning carried out on your property, ie your believe the oven door has not been put back correctly then this must be reported to us within 48 hours of the work carried out.
Payment must be paid after the completion of the clean (on the same day) unless per-arranged. All invoices must be paid within 30 days to avoid late payment fees.
In cases when appointments are cancelled including ‘no show’, the following policy applies : Cancellation notification less than 48 hours from a scheduled appointment will attract a 50% fee of the work booked. Cancellation notification on the same day of scheduled work or a ‘no show’ will attract a 100% fee of the work booked.
We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our oven cleaner.
We will do our best to make sure your oven, hob and/or extractor are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.